Booking Terms and Conditions

By booking a play session at Cosy Village play cafe you are agree to the Terms and Conditions.

•  The entry price per child is payable on booking. Please note this is non-refundable.

• Only children who are 5 years old and under may use the play equipment.

• The maximum number of children we can have per session is 12. 

• Customers will not be admitted into the building until the allocated session time, and must vacate promptly when their allocated time ends. 

• Please remove shoes before entering the play area. Socks must be worn at all times. This applies to adults and children. 

• Children must be supervised by parents/carers whilst visiting Cosy Village Play Cafe at all time. Parents/carers are responsible for the behaviour and well-being of the child in their care. 

• Cosy Village will not be responsible or be held liable for any injuries resulting from rough play, poor behaviour or inappropriate use of toys, playhouse and structures.

• We check our play equipment daily. Please report any damage to play equipment to staff immediately. This is to ensure we can continue to provide a safe play environment for our customers.

• All damages to Cosy Village play cafe property, either accidental or deliberate must be reported to a member of staff.

• No food, no drinks or chewing gum should be taken into the play area.

• It is forbidden to smoke or vape within the play cafe.

• Children who are unwell should not enter the play area or venue. Please inform a staff member if your child has been unwell/sick.

• In the interest of Health and Safety please report any spillages or dropped food to staff to allow them to deal with it immediately.

• For Health and Safety reason, only food purchased at Cosy Village Play Cafe may be consumed on the premises.

• Children need to be supervised when using the toilet facilities.

• Nappy changing and the use of potties should be conducted in the baby changing area in the toilets.  Place nappies in the correct bins provided. 

• Never leave child on a changing table unattended, even for a second. Don't turn away, bend down or go to collect something you need.

• Please report any concerns regarding the toilet facilities to a member of staff.

​